When a serious incident occurs at your facility, time is critical. Insurance adjusters, attorneys, and
regulators are already moving. Our emergency response team provides rapid, expert investigation and
defensible documentation to protect your operation legally and operationally.
Time-Sensitive: The first 48 hours after an incident determine your legal exposure,
insurance claims, and regulatory consequences. Don't wait—evidence disappears, memories fade, and
witnesses become unavailable.
When You Need Emergency Response
Our incident investigation service is designed for facilities facing:
🚑 Serious Injuries
Guest or staff injury requiring hospitalization, surgery, or extended medical treatment
⚖️ Lawsuit Filings
Personal injury claim, negligence lawsuit, or regulatory violation notice
📰 Media Attention
Viral video, local news coverage, or social media crisis threatening reputation
🔍 Regulatory Action
State inspector findings, violation citations, or equipment shutdown orders
⚙️ Equipment Failure
Mechanical malfunction, restraint failure, or structural issue requiring investigation
👥 Multiple Incidents
Pattern of similar incidents indicating systemic operational or training problems
Service Tiers
Three levels of emergency support—from rapid investigation to full expert witness services.
Emergency Investigation
48-Hour Response & Analysis
Fast, independent investigation with defensible documentation for legal and insurance purposes.
Includes:
- On-site or remote investigation within 48 hours
- Witness interviews (staff, guests, bystanders)
- Physical evidence collection & documentation
- Video/photo review and analysis
- Equipment inspection coordination
- Root cause analysis (5 Whys, fishbone)
- Written incident report with findings
- Corrective action recommendations
- 30-day follow-up consultation
Pricing: $5,000 flat fee
Expert Witness Retainer
Litigation Support & Testimony
Everything in Emergency Investigation plus expert witness preparation and courtroom testimony.
Includes everything in Emergency Investigation plus:
- Expert witness testimony preparation
- Deposition support and strategy
- Trial testimony (if needed)
- Technical document review
- Attorney consultation sessions
- Opposition expert report review
Pricing: $7,500 retainer + hourly
Deposition: $350/hr · Trial testimony: $500/hr · Document review: $250/hr
Annual Response Retainer
Priority Access & Prevention
Year-round priority response with included investigations and proactive incident preparedness.
Includes:
- Guaranteed 24-hour response (vs 48-hour)
- 2 included emergency investigations/year
- Priority scheduling & dedicated hotline
- Quarterly incident preparedness reviews
- Pre-incident protocol development
- Direct phone access to incident team
- Mock incident response drills
Pricing: $15,000/year
Includes $10,000 value in investigations
Our Investigation Process
Phase 1: Initial Response (0-4 hours)
What happens:
- You call our emergency hotline
- 15-30 minute intake call to gather incident details
- Lead investigator assigned based on case complexity
- On-site visit or remote investigation scheduled
Phase 2: Investigation (4-48 hours)
Evidence we collect:
- Ride operation logs & maintenance records
- Operator training documentation
- Video footage (surveillance & guest cell phones)
- Photos of scene, equipment, and conditions
- Weather data (if applicable)
Interviews we conduct:
- Operator(s) on duty at time of incident
- Supervisors and managers
- Staff witnesses
- Guest witnesses (when available)
Phase 3: Analysis & Reporting (48 hours - 5 days)
Our analysis includes:
- Root cause determination (human, equipment, environmental, procedural)
- Legal exposure assessment & negligence evaluation
- Regulatory compliance status review
- Industry standard comparison (ASTM, state regulations)
You receive:
- Executive summary (1-2 pages)
- Detailed incident timeline
- Root cause analysis with contributing factors
- Corrective action recommendations (immediate + long-term)
- Documentation package for legal counsel/insurers
Phase 4: Follow-Up (30 days)
Ongoing support:
- 30-day check-in call to review progress
- Verification of corrective actions implemented
- Additional guidance as needed
Why Legal Teams Choose Our Expert Witness Services
Landan Ansell, CPA, CFF, J.D.
Director of Regulatory & Compliance
Our expert witness services are led by Landan Ansell, who brings a unique combination of credentials
rarely found in a single expert:
- CPA (Certified Public Accountant) — Financial analysis and loss calculation expertise
- CFF (Certified in Financial Forensics) — Fraud detection and documentation review
- J.D. (Juris Doctor) — Legal strategy, regulatory interpretation, courtroom experience
Why this matters:
- Can testify on operational negligence, financial damages, AND regulatory compliance
- Understands what plaintiff attorneys will attack and what defense needs to protect
- Speaks "insurance adjuster" and "courtroom" language fluently
- Credentials hold up under cross-examination
For Personal Injury Attorneys
We provide expert witness services for plaintiff and defense attorneys handling amusement ride injury cases.
📋 Case Evaluation
Review of incident documentation, operational records, and potential liability assessment
📊 Technical Analysis
Equipment inspection, industry standard comparison, regulatory compliance review
💼 Deposition Testimony
Expert deposition preparation and testimony on operational standards and negligence
⚖️ Trial Testimony
Courtroom testimony explaining technical concepts to juries in clear, credible manner
Initial consultation: Free 30-minute case review for attorneys with active amusement ride litigation.
Why Facilities Choose Our Emergency Response
Speed: 48-hour response vs weeks from traditional consultants
Triple credentials: CPA/CFF/J.D. expertise unique in the industry
Amusement specialists: Not generic safety consultants—we know your industry
Legal + operational bridge: We speak to both attorneys and operations teams
Flat-fee pricing: Predictable costs during crisis moment
Defensible documentation: Reports designed to withstand legal scrutiny